1. What is Shramik Remit Company?
Shramik Remit Company is an International Money Transfer Service from the trusted Shramik Group. It brings you the convenience of receiving money at various locations around the world, within minutes of sending it.It is wholly owned by Nepali Migrant Workers (NMWs) with the sole purpose of benefiting the workers by themselves.

2. How can I become Shramik Remit Company agent?
You can register online or send us an application by post, by printing out the application form available online.

3. How many countries/agent can I access through the system?
Agents may access all the countries available under the Shramik Remit network, subject to the local monetary and compliance law.

4. How do I reconcile my transaction and get reports?
Reconciliation is automated and reports can be viewed online by the agent.

5. How can I prevent misuse of the system by other personnel?
The system is protected by User - ID and multiple levels of passwords.

6. Will my agency personnel be trained by you?
Yes, our customer service and operations departments will impart online training to the appointed agents.

7. Can I track a transaction online or do I have to call up the customer service desk?
Yes, the transaction can be tracked online and also by contacting service team.

8. How do I know whether the money has reached the recipient?
As soon as your payment is made at the other end, you will be informed through an SMS on your mobile or an e-mail. However, you can verify the same on our website, any time after sending the money. You only have to enter your name and the Shramik Remit Transaction Reference (SRTR) code.

9. Can I send as well as receive money at the same agent’s?
Yes you can, but this depends on the regulation of that particular country. In some countries, you are only allowed to receive money through the agent.

10. Will you provide me with any documentary proof of sending or receiving money?
Yes, for every transaction, you will receive a singed and stamped receipt or a computer generated document from the agent.

11.What if a fraud happens and my money is taken by an impostor?
If such an unfortunate incident occurs, you can be rest assured that you will be unaffected. Any fraud that happens without your knowledge is entirely our responsibility and you will get your money. Fortunately, the chances of such an event are very remote as every transaction is protected by a multi-level high-security system. However, the above is subject to terms and conditions.

12. Why should I change to Shramik Remit from my current money transfer service?
In such a money transfer service, the most important factors are reliability and speed: Coming from the well-established Shramik Group, Shramik Remit is a service you can absolutely trust and depend on, the transfer takes place almost immediately. It is totally safe because we make sure the money is handed over only to the right person. There is no fraud at the receiving end; so your dear ones will have no trouble in collecting it, (subject to receiving country bank regulations) you can even send small amounts cost-effectively, as the charges are very competitive.

13. What are the different modes of payment at the receiving end?
Shramik Remit offer various types of convenient payment:
• Cash Over-the-Counter (COC)
• Door to door delivery (Courier)
• Credit to Bank A/C
• Demand Drafts by courier

Most money transfers are paid in cash, in the local currency. Please note that modes of payment are also governed by the money transfer regulations of that particular country.

14. How do you ensure that safety of the service?
Shramik Remit uses advanced tamper-proof technology to exchange digital transfer signals, like the 128 bit encryption and a multilevel security system along with other routine security features which make the money transfers safe and secure.

15. How fast is the Shramik Remit money transfer service?
Shramik Remit transfers your money almost instantaneously. It takes only seconds for your money payment advice to reach the paying outlet. Once the instruction reaches, the money can be collected immediately.

16. Which country can I send money to ?
For a list of countries and places to which Shramik Remit sends money, please check the link Agent Location Map on our website.

17. What are the charges for the service? How do they compare with similar services?
Charges vary according to the country from which money is being sent. But you can always be sure that our charges are competitive and reasonable for the excellent service we provide.

18. How do I send money?
All you have to do is fill in a "Send Form" (only the first time) and remit the transfer amount plus the applicable fee. Not only is the procedure simple, but the person at the counter will also guide you through it, you will also receive an exclusive “Shramik Club" membership card. From the next transaction onwards, you only have to present it at the counter with amount you wish to send. All other information like the remitter’s and sender’s details are stored in the card.

19. How does my beneficiary know the location to receive the money?
You may inform the beneficiary about the nearest location to him/her. However, Shramik Remit also sends an SMS or an e-mail indicating that the payment is ready for collection.

20. How does one receive money?
The beneficiary completes a "Receive Form" at the payment location, and provides proper identification or answers a test question. On confirmation of identity, the agent readily pays the transferred amount to the receiver.

21. What is considered valid identification for receiving money?
Driver's license, State ID, Passport or Tourist card, Government ID with photograph, Alien ID, or any other identification document approved by the particular country.